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Privacy Policy

Effective Date: 05/06/2025 FarmFlow Solutions are committed to protecting the privacy and data rights of our users, in full compliance with the General Data Protection Regulation (GDPR) and applicable Irish and EU data protection laws. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and services.

1. Data Controller

FarmFlow Solutions

2. What Data We Collect

We collect the following personal and usage data:

a. Farmer Data

  • Name, phone number, email
  • Farm location and herd size
  • Feed usage patterns
  • Fertiliser records (for compliance)
  • Delivery and order history

b. Co-op Representative and Driver Data

  • Contact and login information
  • Assigned farmers or delivery zones

c. Usage Data

  • Device information
  • App interaction analytics
  • IP address and login timestamps
  • Location data (if permitted)

3. Why We Collect Your Data (Lawful Basis)

We process your personal data for the following purposes under GDPR Articles 6(1)(a), (b), and (f):
  • Consent – When you sign up or agree to data collection in-app
  • Contractual necessity – To fulfil services like feed ordering and delivery
  • Legitimate interest – To improve app performance, monitor feed trends, and reduce delivery inefficiencies

4. How We Use the Data

  • To manage feed and fertiliser orders
  • Estimate usage and predict future deliveries
  • Track feed bin levels (manual or smart sensors)
  • Notify users of low stock or late deliveries
  • Share training videos, Co-op newsletters, invoices
  • Provide payment gateway support

5. Sharing Your Data

We only share data with:
  • Feed mills and Co-op reps for order coordination
  • Delivery drivers for accurate dispatch
  • Trusted third-party processors (cloud services, analytics), under strict GDPR-compliant agreements
We never sell your personal data.

6. GDPR Rights

You have the following rights under GDPR:
  • Access – Request a copy of your data
  • Rectification – Correct inaccurate data
  • Erasure – Request deletion of your data
  • Restriction – Limit processing of your data
  • Portability – Receive your data in a portable format
  • Objection – Object to data processing under certain circumstances
  • Withdraw Consent – You may withdraw consent at any time
To exercise these rights, contact us at [Insert Email]. We will respond within 30 days.

7. Data Retention

We retain data only for as long as necessary to:
  • Provide our services
  • Fulfil legal obligations (e.g., fertilizer register)
  • Resolve disputes You may request deletion at any time.

8. Data Security

  • Encrypted data storage
  • Role-based access controls
  • Secure cloud infrastructure
  • TLS encryption for all transmissions

9. International Transfers

All data is stored and processed within the European Economic Area (EEA). If data is ever transferred outside the EEA, it will be protected by appropriate safeguards such as Standard Contractual Clauses.

10. Cookies & Tracking

Our website and app may use cookies and similar technologies for:
  • Session management
  • Performance analytics
  • User behaviour tracking (anonymised)
You will be prompted for consent where required.

11. Changes to This Policy

We may update this policy periodically. You will be notified of any significant changes via email or app notifications.

12. Complaints

If you are unhappy with how we handle your data, you can file a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie
We believe in empowering farmers, Co-ops, and feedmills with technology that makes their operations more efficient and sustainable.
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Phone

0892154885

Email

info@farmflowsolutions.com

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